Full Service Means

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Fast response

We are committed to being able to respond quickly and provide solutions when customers ask questions, minimizing customers' waiting times.

Professional team

We have a professional technical supporting team, with rich port experience and techniques, to provide customers with high efficient technical support and solutions.

Customized services

We are able to provide personalized technical support and solutions according to the specific needs of customers to ensure that the customized needs to be met.

Comprehensive support

In addition to technical support, we also provide product training, maintenance and other comprehensive support services to help customers better use the products .

After-Sales Service

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Quality Assurance

We promise to provide cable that meet international standards and various ndustry standards, we provide up to Five-years free warranty to ensure the performance of cable and make our partners no worry about the electrical transmissions.

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Technical Support

We have an own techical team who are standby 24 hours a day and 7 days a week to support our partners with cable selection instruction, installation guidance, maintainace suggestions to make our partners who use our cable feel the easiest cooperation and no worry in our cable.

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Feedback Channel

We value our customers' comments and suggestions, you could send us feedback by phone or email or any social media communication tools, we will take it seriously and reply in a timely manner.We are always committed to providing customers with high-qulity products and thoughtful after-sales service, so that we can grow togehther with our customers.

Pre-Installation Instructions

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Pre-Installation

    Overview

    To ensure safety during cable installation and reliability once the cable is installed, you should confirm the following prior to installation: 

    ● The cable selected is proper for your application
    ● The cable has not been damaged in transit or storage Review all applicable state and national codes to verify that the cable chosen is appropriate for the job.Also,consult your local building authority.

    Next,you must identify any existing cable damage and prevent any further damage from occurring.This is done through proper cable inspection,handling and storage.

Cable Inspection

    Inspect every cable reel for damage before accepting the shipment.Be particularly alert for cable damage if: 

    ● A reelis laying flat on its side
    ● Several reels are stacked ·Other freight is stacked on a reel
    ● Nails have been driven into reel flanges to secure shipping blocks
    ● A reel flange is damaged
    ● A cable covering is removed,stained or damaged
    ● A cable end seal is removed ordamaged
    ● A reel has been dropped (hidden damage likely)

Cabling Handling

    Remove all nails and staples from the reel flanges before moving a reel,and avoid all objects that could crush,gouge or impact the cable when moving.NEVER use the cable as a means to move a reel. 

    When unreeling,observe recommended bending radi,use swivels to prevent twisting and avoid overruns.

How to Handle Cable Reels

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  • Cradle both reel flanges between forks.
  • Reels can be hoisted with a shaft extended through both flanges.
  • Alwats load with flanges on edge and chock and block securely.
  • Lower reels from truck using hydraulic gate, hoist or fork lift. LOWER CAREFULLY
  • Alwats load with flanges on edge and chock and block securely.
  • Do not lift by top flange. Cable or reel will be damaged.
  • Use a spreader bar to prevent bending the reel flanges and mashing the cable.
  • Upended heavy reels will often arrive damaged. Refuse or receive subject to inspection for hidden damage.
  • Never allow forks to touch cable surface or reel wrap.
  • Never drop reels.